Consumer Information

Current and former clients may request copies of their counseling and mental health records maintained by Pecan Branch Counseling, LLC. Requests must be submitted using the Records Request Form .

Requests may be submitted using one of the following methods:

Email preferred
admin@pecanbanchcounseling.com

Mail
525 S. Locust St., Ste. 101, Denton, TX. 76201

In person
By appointment only

Office phone
940-565-8300

To help prevent delays, please include the following information with your request:

• Client's full legal name and date of birth
• Current phone number and or email address
• Description of records requested, including specific dates if applicable
• Preferred method of delivery, such as secure electronic delivery, mail, or in-person pickup
• Client signature and date

If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney.

Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws.

Pecan Branch Counseling, LLC is regulated by the Texas Behavioral Health Executive Council, the licensing authority for Licensed Professional Counselors in the State of Texas.

Questions regarding licensure or professional regulation may be submitted through the Council’s website:

https://bhec.texas.gov/contact-us/

When submitting an inquiry, select Licensed Professional Counselor as the license type.

Clients or members of the public who wish to file a consumer complaint may do so through the Texas Office of the Attorney General Consumer Protection Division.

Complaints may be submitted online at:

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

When submitting a complaint, include relevant dates, names, and any supporting documentation if available.

You have the right to receive a “Good Faith Estimate” explaining how much your health care will cost. Under the law, health care providers need to give patients who don’t have certain types of health care coverage or who are not using certain types of health care coverage an estimate of their bill for health care items and services before those items or services are provided. • You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov, or call 1- 800-985-3059.